Shipping policy
Shipping Policy
Last Updated: 14-06-2026
Thank you for shopping with us. This Shipping Policy explains how we process and deliver orders placed through our store.
Order Processing
- Orders are typically processed within 1–3 business days after payment has been received and confirmed.
- Orders are not processed, shipped, or delivered on weekends or public holidays.
- During periods of high demand, processing times may be slightly longer.
Shipping Times
Estimated delivery times vary depending on the destination and shipping method selected at checkout.
- Domestic Shipping: 2–10 business days
- International Shipping: 5–20 business days
Please note that these delivery estimates are not guaranteed and may be affected by factors beyond our control, including customs processing, weather conditions, carrier delays, or other unforeseen circumstances.
Shipping Costs
Shipping costs are calculated and displayed at checkout before you complete your purchase. Any applicable taxes, duties, or import fees are the responsibility of the customer unless otherwise stated.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, if available.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. We are not responsible for delays, losses, or additional costs resulting from incorrect or incomplete address information provided by the customer.
Lost, Stolen, or Damaged Packages
Once an order has been handed over to the shipping carrier, responsibility for delivery lies with the carrier. If your package is lost, stolen, or arrives damaged, please contact us as soon as possible. We will do our best to assist you in resolving the issue with the carrier.
International Shipping
International orders may be subject to customs duties, taxes, import fees, and other charges imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.
Delays
While we strive to deliver all orders within the estimated timeframes, we cannot guarantee delivery dates. We are not liable for delays caused by shipping carriers, customs authorities, weather conditions, or other circumstances beyond our reasonable control.
Contact Us
If you have any questions regarding shipping or your order, please contact us at:
Email: info@hirostudios.nl
Business Name: Hiro Studios
By placing an order with us, you acknowledge and agree to this Shipping Policy.